Privacy Policy

Privacy Policy

How Financial Solutions collects, uses, and protects personal information for users in Canada and the United States, aligned with PIPEDA, Quebec Law 25, and CCPA/CPRA.

Last updated: September 25, 2026 Canada & United States

1. Overview & commitments

We are committed to protecting your privacy. We collect only the personal information needed to operate your financial OS, use it for clear purposes, and never sell it. This policy applies to all users in Canada and the United States.

1.1. Not selling data

We do not sell personal information to third parties. Where we share data with service providers, it is governed by contractual safeguards.

2. Information we collect

2.1. Account & identity

Name, email, contact details, and authentication data.

2.2. Financial data you provide

Accounts, transactions, budgets, holdings, tax documents, and documents you upload or link.

2.3. Usage & device

Device, browser, IP address, and interaction telemetry for security and product improvement.

3. How we use your information

To provide and improve the Service, process payments, secure your account, generate AI insights, comply with legal obligations, and communicate with you. Where required, we obtain your consent before using data for these purposes.

5. Sharing & sub-processors

We share data with sub-processors that support infrastructure, payments (e.g., Stripe), analytics, and AI services under contractual safeguards. A current sub-processor list is maintained and available on request. We disclose data when required by law.

6. Data retention

We retain personal information only as long as needed for the purposes described or to meet legal, tax, and audit obligations. Tax records are retained per jurisdictional requirements; identity records are kept for the life of the account. After retention, data is securely disposed of.

7. Security

We protect your data with TLS 1.3+ in transit and AES-256 at rest, field-level encryption for sensitive PII, multi-factor and step-up authentication, and row-level isolation. See our Security Policy for details.

8. Your privacy rights

8.1. Canada

Under PIPEDA and Quebec Law 25, you may access, correct, withdraw consent, and request deletion of your personal information, subject to legal exceptions.

8.2. United States

Under CCPA/CPRA, California residents may know, delete, correct, opt-out of sale/share, and limit use of sensitive personal information. We do not sell personal information.

8.3. Exercising rights

Submit requests via the Privacy Dashboard or Contact page. We verify identity and respond within statutory timelines. We do not retaliate against you for exercising your rights.

9. Cookies & tracking

We use essential cookies for functionality and, with your consent, optional analytics and marketing cookies. You can manage preferences at any time. Marketing emails comply with CASL (Canada) and CAN-SPAM (US) and include unsubscribe links.

10. Changes, transfers & contact

We may update this policy and notify material changes. With appropriate safeguards, data may be transferred and processed outside your jurisdiction. For privacy questions or to submit a data-subject request, contact us via the Contact page.

© 2026 Financial Solutions. This document is part of our Legal & Policy Center and does not constitute legal advice. Return to the center.